Peterborough Council Learning & Development Services

Troubleshooting Tips for Elearning on CPD Online

Troubleshooting tips for elearning on CPD Online

  • We are aware of some issues with streaming videos when using Internet Explorer. If you experience a video within an e-learning course which has a continuous loading sign or will not play you can try opening the course in Chrome.
  • Please ensure you have pop-ups enabled on your browser in order to view the video content. If you are unsure how to do this; 1. Open Chrome; 2. Click Settings from the three dots in the top right corner; 3. Scroll down to Privacy and Security and select Site Settings; 4. Scroll down to Content and select 'Pop-ups and redirects'; 5. Turn the setting to 'Allowed'.
  • In order to receive your certificate of completion, you will need to ensure that you complete all sections. It can be easy to miss a step, so if your module is showing incomplete and you are unsure why, please check all sections.  We recommend that you work through each of the sections in turn. Alternatively, you can click on any section heading to go directly to a specific subject.
  • Unfortunately, sometimes cookies will cause you to be logged out of the CPD site. Follow these steps to clear CPD Online (peterboroughcpd) site cookies which should resolve the issue.

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2020
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